If you are signed in anywhere, change it yourself on the account page. If you are locked out entirely, that one does need us.
Account settings Contact
Talk to a person
One address, read by a human: [email protected]. There is no ticket number, no chatbot and no queue position. Most replies go out the same day, and we will tell you if something is going to take longer.
Three things you can settle without us
These are the messages we get most, and all three are already buttons in the product.
Both are buttons on your account page and take effect immediately. You do not need to ask, and you do not need to wait for a reply.
Account settingsA credit is held when a generation starts and returned the moment it fails or is cancelled, so your balance should already be back. Check it, and if it is not, write to us with the date and we will fix it.
Check my balanceWhat to put in the message
Not a form to fill in. These are just the things that decide whether the first reply solves it or only asks a question back.
Something went wrong in the editor
Your browser and its version, which of the five steps you were on, and what you had just done. If a red message appeared, copy it in as it is. Length of the recordings helps too, because most of what goes wrong is about size rather than what you clicked.
Credits, payments or an invoice
The e-mail on the account and roughly when you paid. Payments are handled by Paddle.com Market Ltd, who are the seller on your receipt and issue the invoice, so for a VAT question they answer faster than we can. Anything about the credits themselves is ours.
Privacy, data, or a legal request
Write from the address on the account, so we know it is yours. A copy of your data and deletion are self-service, but if you want your data corrected, restricted, or handed to another provider, ask here and we answer within 30 days. Details on the privacy page.
One thing we cannot help with: what you are allowed to publish. ReactionCut supplies no video, never receives yours, and only edits what you bring. Whether a particular reaction is fair use is a question for a lawyer in your country, not for us, and nothing on this site is legal advice.
Nothing broken, just stuck?
The beginner guide answers most first-video questions in order, from what to record to what to upload.
Read the beginner guide